Refund policy
Return, Exchange & Cancellation Policy — Zahra Threads
We want our customers to be satisfied with their orders. Please review the following terms before placing an order.
Ready to Dispatch Items
Ready-to-dispatch items may be eligible for exchange within 7 days of delivery.
To qualify for an exchange, the item should be:
- Unworn and unused
- Unwashed
- In its original condition
- With original tags and packaging where applicable
For normal exchanges, including size changes or customer preference, return and re-delivery courier charges are the customer's responsibility.
Made to Order Items
Because Made to Order products are prepared specifically for the customer's order, they are generally not returnable or exchangeable, except where the item received is damaged, defective, or different from the confirmed order, subject to applicable law.
Damaged, Defective or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact Zahra Threads on WhatsApp within 24 hours of delivery.
Please provide:
- Order number
- Clear photographs of the item
- Video evidence where reasonably available
- A brief description of the issue
If the issue is confirmed to be our mistake, Zahra Threads will bear the reasonable courier cost for the return/exchange.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Our team may contact you to understand the reason for cancellation and to see whether the issue can be resolved so that your order can continue.
If you still wish to cancel the order after discussion, your advance payment will be refunded.
Refund arrangements will be confirmed with you directly, normally through JazzCash or another mutually agreed method.
Contact
WhatsApp: +92 316 4736710