Privacy policy

Privacy Policy — Zahra Threads

Zahra Threads respects the privacy of customers and visitors to our website.

Information We May Collect

When you browse our website, place an order, contact us, or interact with our store, we may collect information such as:

  • Name
  • Phone number
  • Delivery address
  • Order and product information
  • Payment confirmation information
  • Customer support messages
  • Browser, device, cookie, and website usage information

How We Use Information

We may use customer information to:

  • Process and fulfill orders
  • Confirm advance payments
  • Arrange shipping and delivery
  • Provide customer support
  • Communicate order updates
  • Prevent fraud or misuse
  • Improve our website and customer experience
  • Measure website performance
  • Conduct marketing and advertising where permitted

Shopify and Service Providers

Our online store is hosted using Shopify. We may also use service providers such as courier companies, communication services, analytics tools, payment-related services, and advertising platforms when reasonably necessary to operate and promote the store.

We only share information that is reasonably required for those purposes.

Marketing and Advertising

Zahra Threads may use advertising and analytics tools, including social-media platforms, to understand website activity and improve advertising campaigns.

Where required, privacy or consent controls may be provided to customers.

Data Security

We take reasonable steps to protect customer information. However, no method of online transmission or storage can be guaranteed to be completely secure.

Data Retention

Customer information may be retained for as long as reasonably necessary to process orders, provide support, maintain business records, prevent fraud, and meet applicable legal or accounting requirements.

Your Choices

You may contact us to request correction or deletion of personal information where appropriate and subject to any information we are required to retain.

Contact

For privacy-related questions, contact Zahra Threads on WhatsApp:

+92 316 4736710